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Tom Hopkins coined the phrase, “What gets measured gets done”- the assumption being that you use the information you’ve measured to make better decisions or course-correct. In sales organizations there can be an overwhelming amount of measuring being done, but little of it informing the “right next step”. Put your spreadsheets aside for a moment […]

I attended a meeting with some potential clients.  After we had danced through a series of topics about their company, their challenges and my company, I asked, “What have we not covered that might be important to you in making your decision?” The prospect said, “Great closing question, Jane”.  I smiled to myself.  My intent

I have been slighted twice lately.  The first was recently on a plane. I was engrossed in a conversation with my seatmate.  Another passenger interrupted us to make an introduction to my traveling companion.  My companion said, “I’d like to introduce you to Jane”.  The passenger, said “Hello” and never once looked at me. Now,

Kevin, had a horrible week. He found out that his company was over 90 days on paying some third-party providers for a project with his largest client. The third-party companies were selected by, and considered partners of his client.  Kevin battled internally for a week to resolve the issue quickly and kept hitting roadblocks. The

Effective sales people take initiative with their client relationships by asking for feedback. Don’t be afraid to ask “What could we be doing better?”

I met recently with a sales leader who asked me to help his sellers do a better job of talking with their clients about money. Money is a topic that has emotion tied to it, certainly more so than other subjects like scope, outcomes and timing. So, it is a topic widely avoided by salespeople.