Resources for Business Owners and Leaders

Videos by Jane Gentry

CEO advisor & business consultant, Jane Gentry discusses sales, leadership and overcoming business challenges in a series of videos and articles.

Are You Asking Enough Questions?

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Communication Tips - Asking the right questions

Identifying When To Ask More Questions
Whether in a sales discussion or typical business communication, there are certain times when asking one more question makes a vital difference to your chance at a good outcome. When it comes to asking questions, it’s quality that matters most. In this video, Jane discusses the importance of identifying when one more question could be the lever that alters the course of your conversation for the better.
Four Important Times To Ask Another Question
Professional communication is a skill that takes practice. Learning how to identify these potential pivot points in a conversation and knowing how to ask the right questions can help you get the answers you need. Here are four common and important times you can benefit from asking another question:
1. Clarify Terminology
When a buzz word or specific terminology is used in a conversation, it never hurts to confirm their meaning.
2. Yellow Lights
Learn to identify these triggers, and put the onus on the other person to determine the direction of your conversation.
3. Confirm Decision-Making Criteria
When faced with vague questions, learn to leverage it for clarity on the qualifying criteria, expectations or standards.
4. Address Blockers
When an obstacle is clearly acknowledged, take the opportunity to face it directly and work towards a solution for it.

Watch Jane’s video for common examples of these four conversation points and how to address them like a pro. 
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Meet Jane


Jane Gentry has had a successful 30-year career as a CEO, Business Consultant, Executive Coach, and Keynoter. Jane formed her practice in 1999 and since then has partnered with her clients to improve growth, profitability, client retention, employee retention, leadership capabilities and business value.

Jane leverages strategies including the proprietary Value Blueprint to enable business owners and leaders to successfully create healthy organizations, plan for succession or sell their businesses for the highest possible market value. Jane is considered one of the top voices in leadership and sales.