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A conversation with Troy Place, or Place Services Inc.
What does it really take to scale from $60M to $500M without turning your company into a bureaucracy? In this candid conversation, Troy Place (CEO, Place Services Inc.) and host Jane Gentry unpack the unsexy fundamentals behind year-over-year $100M growth: fast decision-making, quality that the customer defines, ruthless focus on profitability, hiring well, and operationalizing culture you can feel.
You’ll learn:
- Why a poor decision beats no decision—and how indecision quietly kills growth
- The exact fundamentals Troy returns to: sell profitably, deliver consistent quality, hire right people/right seats
- How PSI applies EOS (the real-world, non-dogmatic version) and a one-page Proven Process
- Practical ways to operationalize culture (new-hire lunches, values-based reviews, peer “praise cards”)
- How CEOs avoid becoming the decision bottleneck and build a true decision matrix
- Why shiny objects (and premature “college-level” process) derail teams still learning basics
- Building leadership capacity while raising nine kids and aiming for a 100-year company
Here are some key points of the conversation:
- 08:19 EOS in practice & the one-page Proven Process
- 11:44 Breaking growth ceilings; the single non-negotiable
- 13:53 The CEO as (former) bottleneck: discipline, accountability & letting teams fix it
- 16:00 Decision rights & empowering without punishing mistakes
- 18:08 “A bad decision > no decision” (and why indecision kills)
- 31:59 Planning for durable growth; learning from outsiders
- 36:16 Growing the leader as the company scales
- 41:43 When EOS goes wrong: college-level process for elementary-level teams
If you’re a mid-market CEO or operator, this is a playbook for durable growth—no fluff, just what works.
Books mentioned:
The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich
Game-Changing Advisory Boards: Leveraging Outside Wisdom to Deliver Sustainable Value
Episode Guest
About Troy Place, CEO of Place Services Inc.
Troy Place, a third-generation carpenter and homeschool graduate, is the owner of Place Services Inc., a mid-sized construction company operating nationwide. Born in Redwood City, California, and now residing in Woodstock, Georgia, he also serves on the Board of Directors for Cherokee Christian Schools. Troy’s life and leadership are shaped by a deep respect for craftsmanship, integrity, and biblical values passed down through his family, with a focus on humility, hard work, and creating opportunities for others. Beyond his professional success, he and his wife are raising nine children, remain active members of Faith Community Church, and live with a steadfast commitment to faith, family, and Christ-centered education.
