What is Social Intelligence?
Critical to Your Success
If your success or the success of your company involves achieving results through others and those others happen to work for you or buy from you, then creating a Socially Intelligent culture is critical to your success.
Science has proven that we are fundamentally wired to connect. Our brains are social circuits that help us to navigate through every encounter we have – with our teams, with our managers, with our clients. This neural system operates in any interaction where tuning and timing are important. They give the manager the sense that this is the person to hire, the employee a sense of attachment to a corporate purpose and a sales rep the sense that the she has finally negotiated the right deal with the client. More than that, our social world impacts not just our brain, but our biology. Bad relationships are toxic, and toxic isn’t a word associated with high-performing organizations.
The Corrosion of Social Intelligence
Unfortunately, our society and therefore business is experiencing a corrosion of Social Intelligence – the ability to navigate and negotiate complex social relationships and environments. And, nowhere are social relationships more critical and complex than in the workplace. Business is suffering the unintended consequences of what Daniel Goleman calls “social autism”.
We are struggling with unmet cross-generational expectations regarding what is social and what is relational, and the transition is proving to be painful. This shouldn’t be seen as a struggle between Boomers, Xers and Millennials, but rather about managing expectations and being intentional in creating the new norm.
Statistics show that 89% of people picked up their phone in their last face to face encounter.
The Relational Economy isn’t healthy. We can no longer assume that our people have the skills needed for impression management, influence, face to face interaction and situational awareness.
Relationship management is at the root of every successful business whether the relationship is with your employee (measured by engagement), with your teams (measured by productivity), or with your client (measured in revenue and profit).
The Companies that Win
Don’t make the mistake of thinking that this is a problem with Millennials or that it can be solved with yet another training program.
Socially Intelligent organizations are deliberate in building systems, processes and cultures that cross generational boundaries and coach employees to be intelligent about relationships and in them.
These are the companies who win the top talent and the most loyal clients.
Without Social Intelligence, your organization is likely seeing:
We’ll help you create the systems and processes to build a Socially Intelligent culture.
We intervene wherever relationships impact your bottom line including:
Clients Who Love Jane
In Their Words
Jane and her approach to business have become part of our culture. You can see her influence at a variety of levels within our organization. Our sales people perform their roles with a sophistication that we never experienced before working with Jane. The bottom line is that we are winning bigger accounts and more business.
– Vice President and General Manager, Czarnowski
Jane is a valued member of our team. She’s learned our company, our culture and our customers as well as any of our own people. Her experience and knowledge have helped us to connect better with our internal and external customers. As a result of her contributions, our sales team has reached a level that distinguishes us in the marketplace.
– Franchise Network Director, MilliCare Textile and Carpet Care
Our Interface Conference was a striking success! Your message was perfect for our group and stole the show receiving overwhelming positive scores from our audience. Many of our clients and employees told me afterwards that they are looking forward to implementing your insights and ideas. There is no doubt you had a major impact on the audience. I hope you’ll be able to join us again at a future event.
– CEO, Avalon