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# 27 Military Discipline Meets Luxury Travel: How Craig Beal Built America’s #1 Safari Company

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In this episode of CEOs Unscripted, host Jane Gentry sits down with Craig Beal — Naval Academy graduate, nuclear engineer, and CEO of Travel Beyond, the oldest US-founded safari company — to unpack the unconventional leadership principles behind one of the most remarkable family business turnovers you’ll ever hear.

Craig shares how military discipline, checklist-driven operations, and a radical employee-first philosophy helped him scale a four-person company into a 39-person specialist safari firm with exceptional retention rates.

What You’ll Learn in This Episode:

  • Why niching down — fast — is the smartest growth decision a CEO can make
  • How a military-style checklist culture creates five-star client experiences at scale
  • The geographic hiring strategy that virtually eliminates employee turnover
  • Why Craig covers 100% of employee healthcare — and how it removes anxiety that kills productivity
  • How Safari Pros, a competitor collaboration network, actually grows the whole industry
  • Why the best CEOs act on decisions they know are right — before the window closes

Keywords:

CEO podcast, business growth, leadership, employee retention, family business, niche business strategy, mid-market CEO, scaling a business, company culture, safari industry, military leadership, entrepreneurship

📌 Timestamps:

  • 00:00 — Introduction & Craig’s backstory
  • 05:30 — From the Navy to the family business
  • 12:00 — The power of niching down
  • 18:00 — Employee retention secrets (and the geographic advantage)
  • 26:00 — In-office vs. remote: what actually works
  • 33:00 — Checklist culture & the Checklist Manifesto
  • 41:00 — AI and the future of travel operations
  • 47:00 — Managing client fear & crisis transparency
  • 52:00 — Rapid fire: lessons for every CEO

Key Takeaways:

  • Specialize faster than feels comfortable
  • Processes aren’t bureaucracy — they’re freedom
  • Take care of employees first; they’ll take care of your clients
  • The best CEOs act on the decision they know is right before it’s too late
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ABOUT JANE GENTRY

Jane Gentry has had a successful 30-year career as a CEO, Business Consultant, Executive Coach, and Keynoter. Jane formed her practice in 1999 and since then has partnered with her clients to improve growth, profitability, client retention, employee retention, leadership capabilities and business value.

Jane leverages strategies including the proprietary Value Blueprint to enable business owners and leaders to successfully create healthy organizations, plan for succession or sell their businesses for the highest possible market value. Jane is considered one of the top voices in leadership and sales.

CEOs UNSCRIPTED

Bi-weekly podcast by mid-market CEOs for mid-market CEOs

Welcome to CEOs Unscripted, the podcast where real talk drives real growth and delivers real results for mid-market leaders. Each episode offers an unfiltered, behind-the-scenes look at the wins, the losses, and the playbooks shared by CEOs, founders, and executives. Grab a seat and join us for unscripted, honest conversations about what it takes to lead, grow, and scale in today’s business landscape. 

no fluff. no jargon.